Careers / An early team, a real-world mission
Build the future.
Stay close to people.
We’re building AI that belongs in the everyday life of a hotel. Join us to turn complex technology into a better stay — and better work for the people behind it.
LET’S BUILD SOMETHING THAT CARES.Our open role / 01
Hands-on engineering. Real-world impact.
Founding AI Engineer,
AI & Hospitality
Work directly with our founding team to build AI products and solutions for hotels in Southeast Asia. You’ll own the journey from understanding the problem to designing, writing, integrating and shipping the systems that solve it.
This is an early, hands-on role. You’ll work with hotel managers and frontline teams, write core product code, and help decide what we build next. Our aim is measurable improvement in guest experience, operations and business growth.
What you’ll build
Understand the work. Define the right problem.
- Work with hotel managers, front desk, reservations, housekeeping and operations teams to understand everyday workflows, exceptions and existing system constraints.
- Turn business problems into clear product requirements, technical approaches and acceptance criteria. Decide where automation helps and where people should be involved.
- Set priorities with the founders, balancing customer value, delivery speed, implementation cost and long-term maintainability.
Build and ship production systems, yourself.
- Own core features end to end: prototypes, front-end and back-end development, system integration, deployment and continuous improvement.
- Develop LLM and agent applications with tool use, multi-step workflows, state and memory, knowledge retrieval and human review.
- Integrate with property management systems (PMS), booking systems, CRM, knowledge bases and messaging channels. Handle authentication, permissions, data synchronization and recovery within real interface constraints.
- Build reliability into the system: retries, timeouts, checkpoints, idempotency, human takeover and safe failure handling.
- Develop evaluations and observability to track task quality, cost and latency. Diagnose unstable outputs, failed tool calls and lost context.
Help take the product and team from zero to one.
- Turn recurring customer needs into reusable connectors, workflows, evaluation tools and deployment capabilities.
- Shape architecture, the product roadmap and engineering practices. As the team grows, contribute to hiring, mentorship and shared knowledge.
- Own the problems that affect outcomes. Communicate progress, risks, trade-offs and decisions clearly.
What you’ll bring
- 5+ years of software engineering experience, or equivalent depth in engineering and product delivery, including at least 2 years working directly with customers or business teams.
- Experience deploying LLM or agent applications into real production environments, with an understanding of tool use, workflow orchestration, state and reliability.
- Strong software engineering foundations, with proficiency in Python and either Go or TypeScript. You can independently build core services, integrate APIs and troubleshoot production issues.
- At least 2 production business-system integrations, including authentication, permissions, data consistency and third-party uncertainty.
- Hands-on LLM or agent evaluation experience: task test sets, regression tests, acceptance metrics and quality gates.
- Production engineering awareness across logs and traces, version control, deployment and rollback, sensitive data protection, access control and auditability.
- Professional working ability in Chinese and English. You can independently lead requirements interviews, technical and customer discussions, and write technical documentation in English.
- Based in Shenzhen or Hong Kong.
Experience that helps
- Early-stage startups, founding engineering or taking a product from zero to one.
- Hospitality, travel, hotel technology or service-industry software; familiarity with PMS, reservations or channel management systems.
- Forward Deployed Engineering, solutions engineering or enterprise AI delivery.
- Southeast Asian markets, multilingual products or cross-cultural customer collaboration.
- Long-running agent workflows, GUI automation, production agent frameworks or workflow engines.
- Early team hiring, technical mentorship or building engineering practices.
How we work
Own the next step.
Be comfortable taking responsibility when requirements are incomplete and resources are limited. Propose ideas, test assumptions and move useful work forward.
Think like a product builder.
Ask why a problem is worth solving. Use real feedback and data to improve your judgment, and stay close to the people doing the work.
Stay hands-on and honest.
Build the core systems, handle the details after launch, and be transparent about progress, risks and trade-offs. Respect frontline teams and make technology something they want to use.
What you’ll help shape
- Work directly with the founding team on product direction, technical architecture and key business decisions.
- Build from zero to one, with meaningful ownership of core modules and the outcomes they deliver.
- Work with real hotel users in Southeast Asia to refine the product.
- Grow your responsibilities across technology, product and team building as the company develops.
Great technology starts
with real curiosity.
If you care about both the code and the people who use it, we’d like to hear from you.